Frequently Asked Questions

  • How much is it to rent your facility? The cost of the room is dependent upon many variables. Rentals are charged a staff fee, rental fee, processing fee, and any other additional fees as required. A refundable damage deposit is required to hold reservation date.

 

  • How many people does the largest banquet room hold? The Frances E. Brooks Conference Center has a 160 person limit capacity. This capacity is dependent on the addition of tables, chairs, and other facility decorations.

 

  • What is the earliest and latest I can rent the facility? Our facility is available to rent as early as 7:00 am to midnight. Additional charges may apply.

 

  • Can I decorate the night before or earlier in the day before the rental and pay for the time it takes to decorate? Pre-decorating is dependent on availability prior to your event. Additional rental fees may apply.

 

  • How long does it take to get my damage deposit back? If you pay by cash or check, please allow 4-6 weeks for your check to be mailed back to you after your event. If you use a credit card, the refund will be processed the business day after your event, and the funds will be returned to your card within 3-5 business days.

 

  • What if I don’t want to pay for staff and don’t need them? A staff member has to be on site for the duration of every rental.

 

  • What does staff do? A staff member gives you/the renter access to your room rental, set-up tables and chairs, maintain restrooms during your event, securely locks-up room when your event is over, and is available for anything else you may need during your event.

 

  • Do I have to clean up or does staff do that? You/the renter is responsible for taking down decorations and any equipment that the applicant brings in.

 

  • Will ice be available to me? If ice is needed, staff can provide that for the renter.

 

  • Do you have a kitchen available for use? There is no kitchen or kitchen appliances available for use during a rental.

 

  • What size are the tables? The round tables in the facility are 60” in diameter and seat a maximum of 8 people per table. The rectangle tables are 6′ and 8′ long. Tables are included in the rental costa and are subject to availability.

 

  • Is there a minimum number of hours I have to rent? There is not a minimum number of hours you can rent the facility. However, all rentals must be in hour increments.

 

  • Can I hang things on the wall? The City does not allow anything to be stapled, nailed, or adhered to any surface.

 

  • Is the sound system or projector and screen included in the price? The renter needs to provide their own sound system, projector, screen, extension cords, and additional equipment needed.

 

  • Are we allowed to have liquor? Alcohol is allowed on City property or in the building with prior approval from the city.

 

  • Do you supply the food or do we have to bring our own? The facility does not supply the food for rentals. Renters must provide their own catering or food for the rental.

 

  • Does the Community Center provide linens? The renter is responsible for their own linens.

 

  • How long in advance do I have to pay the balance of my fees? The balance has to be paid in full prior to the date of the event. Payment can be made in-person via cash, check, Visa, or MasterCard, or over-the-phone with a Visa or MasterCard. Payment is accepted during regular business hours, Monday – Thursday, 7:00am – 6:00pm.

 

  • How long in advance do I have to let you know if I want to cancel in order to get all my money back? In order to receive a full refund of money paid, all cancellations must be 30 days prior to the reservation.

 

  • How long in advance do I need to reserve if I’m planning an event? Rentals are done on a first come first serve basis. We recommend requesting a reservation at least 60 days in advance.

 

  • Is it possible to adjust the rental time? Any changes must be at least 30 days in advance to ensure we will have staff to cover the rental.

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